Easy Returns / 100% Satisfaction

Bembona.com values you as a customer! We guarantee that every item we sell will give you complete satisfaction or you may return it for a refund.

Exchanges

Please contact us (before you send your return) by email if you wish to return an item for exchange. This way we can hold the item that you want in exchange , otherwise we cannot guarantee that the item you want will be in stock when your return arrives.
Returning items by mail
Mail it back with the original invoice. Please indicate on the back of the invoice, or in an attached letter, the reason for the return of the item(s). Specify if you would prefer a charge credit or an exchange. If you are exchanging, let us know what you would like in place of the item being returned. Pack and seal your return securely (in the original package if possible). Please return item(s) via post only; returns cannot be made in person to this address. Address your package to:
Bembona Clothing Company
Attn: Returns
P.O. Box 2155
Clifton, N.J. 07015

USA

Be sure to include your name, address and daytime phone number in case we need to contact you. Please allow 14 business days from the day you return your package for your return to be credited or exchange made. Bembona.com is not responsible for any damage that may occur to the items you are returning during shipment.

For your own protection, you may wish to send your return by insured parcel post or courier. If you are making an exchange Bembona.com will pay the shipping costs for the new item(s) we are sending back to you. We will send your new item(s) by regular ground service

Credit card refunds

All credits will be placed on the credit card used for the original purchase. Refunds take up to 48 hours to process. You will be notified by e-mail when the refund has gone through. Please allow 1-2 billing cycles for the credit to appear on your statement.
International
We are able to ship orders internationally, however we only accept returns from Canada and the United States
Our company was built on customer service. We promise to answer your questions and address your concerns as quickly and in as much detail as we can. Please send us an email or use our online help form.
  Contact Info:
miguel@bembona.com

24 hours/day, 365 days/year

expect a fast reply!
 
Bembona Clothing Company
P.O. Box 2155
Clifton, NJ 07015
 
 
 
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